Terms of Sales

Effective 10/10/2023

ARTICLE 1: SCOPE OF APPLICATION

These General Conditions of Sale (known as “CGV”) apply, without restriction or reservation to all sales concluded by the Seller to non-professional buyers (“Customers or the Customer”), wishing to acquire the products offered for sale (“The Products”) by the Seller on the site https://www.kayssoun.com . The Products offered for sale on the site are as follows:

  • Essential oils
  • Incense

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site https://www.kayssoun.com what the customer is required to read before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are within the limits of available stocks, as specified when placing the order.

These General Terms and Conditions are accessible at any time on the site https://www.kayssoun.com and will prevail over any other document.

The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the site's online ordering procedure. https://www.kayssoun.com .

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:

Franck Gauvrit

17 Rue de Provence

Registration number: 483 445 417

E-mail : contact@kayssoun.com

ARTICLE 2 – PRICE

The Products are supplied at the current prices appearing on the site https://www.kayssoun.com , when the order is registered by the Seller.

Prices are expressed in Euros, excluding tax and including tax.

The prices take into account any reductions which may be granted by the Seller on the site https://www.kayssoun.com .

These prices are firm and cannot be revised during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

The prices do not include processing, shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the site and calculated before placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 3 – ORDERS

It is up to the Customer to select on the site https://www.kayssoun.com the Products he wishes to order, according to the following terms:

  • Customers start by browsing available products, examining images, descriptions and prices. When they find a product they want to purchase, they select it by clicking “Add to Cart”. This product is then placed in their virtual basket. To review their order, customers go to their shopping cart, where they can review and adjust quantities and products. Once satisfied with their selection, they proceed to checkout, where they provide their shipping information, including their first and last name, billing address (and shipping address if different), and preferred shipping method. Payment is then made by choosing a payment method among those supported by Kayssoun, such as credit card or PayPal, and providing the necessary information. Customers then review all order information, make changes if necessary, and then complete the purchase by clicking “Place Order”. A confirmation page appears, indicating that the order has been successfully placed, and a confirmation email is sent to customers. The order is then processed by the seller and shipped to the shipping address provided by the customer.

Product offers are valid as long as they are visible on the site, while stocks last.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the site https://www.kayssoun.com constitutes the formation of a contract concluded remotely between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site.

Any cancellation of the order by the Customer will only be possible before delivery of the Products (irrespective of the provisions relating to the application or not of the legal right of withdrawal).

ARTICLE 4 – PAYMENT TERMS

The price is paid by secure payment method, according to the following terms:

  • payment by credit card
  • payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)
  • payment via the PayPal platform
  • payment via the Stripe platform

The price is payable in cash by the Customer, in full on the day the order is placed.

However, the Customer may, when this possibility is indicated on the site https://www.kayssoun.com, pay according to the following conditions and schedule:

  • payment in 4 installments via PayPal.

In this case, in the event of late payment and payment of sums due by the Customer beyond the deadlines set above, and after the payment date appearing on the invoice sent to the latter, late payment penalties calculated at the legal rate applicable to the amount including tax of the purchase price appearing on said invoice, will be automatically and automatically acquired from the Seller, without any formality or prior notice.

Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Seller may be entitled to take, in this respect, against the Customer.

In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions appearing above, to suspend or cancel delivery of current orders placed by the Customer.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site. https://www.kayssoun.com.

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

ARTICLE 5 – DELIVERIES

The Products ordered by the Customer will be delivered in mainland France or in any country eligible for online sales via the postal service “La Poste” except the entire African continent.

Deliveries are generally made within 2 to 5 working days from the date of dispatch (for customers in France) and at the latest within 14 days. The products are delivered to the address that the Customer indicated when ordering on the site.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the Products ordered have not been delivered within 14 days, the customer may cancel their order within 7 working days after noticing the delay. After the indicative delivery date, for any reason other than force majeure or the act of the Customer, the sale may be canceled at the written request of the Customer under the conditions provided for in articles L 216-2, L 216-3 and L241- 4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

Deliveries are ensured by an independent carrier, to the address mentioned by the Customer when ordering and to which the carrier can easily access.

When the Customer himself is responsible for using a carrier he chooses himself, delivery is considered to have been made upon delivery of the Products ordered by the Seller to the carrier who accepted them without reservation. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty recourse against the Seller in the event of failure to deliver the goods transported.

The Customer is responsible for examining the delivered products and has 30 days from the delivery date to submit complaints by email to the following address: returns@kayssoun.com. Claims must be accompanied by all necessary evidence, including photos.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. Consumer Code and those provided for in these General Terms and Conditions.

The transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk except when the Customer has chosen the carrier himself. As such, the risks are transferred when the goods are handed over to the carrier.

ARTICLE 6 – TRANSFER OF OWNERSHIP

The transfer of ownership of the Products from the Seller to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 – RIGHT OF WITHDRAWAL

According to the terms of article L221-18 of the Consumer Code “For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first good. »

The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by postal mail addressed to the Seller at the postal or email address indicated onARTICLE 1 of the General Terms and Conditions.

Returns must be made in their original condition and complete allowing them to be remarketed in new condition, accompanied by the purchase invoice.
Excluded from any possibility of returns are the essential oils and perfumes that we offer.
These products cannot be remarketed due to the impossibility of verifying any alteration of the product, which would result in a non-negligible probability that the product has been modified or altered.

Damaged, soiled or incomplete Products will not be returned.

Return costs remaining the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

ARTICLE 8 – RESPONSIBILITY OF THE SELLER – GUARANTEES

The Products supplied by the Seller benefit from:

  • the legal guarantee of conformity, for defective, damaged or damaged Products or those that do not correspond to the order,
  • the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use

Provisions relating to legal guarantees

Article L217-4 of the Consumer Code

“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

Article L217-5 of the Consumer Code

“The property complies with the contract:
1° If it is suitable for the use usually expected of similar goods and, where applicable:

  • if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
  • if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

Article L217-12 of the Consumer Code

“The action resulting from the lack of conformity is prescribed two years from the delivery of the goods. »

Article 1641 of the Civil Code

“The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or He would have given only a lower price if he had known about them. »

Article 1648 paragraph 1 of the Civil Code

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

Article L217-16 of the Consumer Code.

“When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »

In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery.

The Seller will reimburse, replace or repair Products or parts under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.

Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 2 years following the Seller's discovery of the lack of conformity or hidden defect. This reimbursement can be made by transfer or bank check.

The Seller cannot be held liable in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
    in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
  • The photographs and graphics presented on the site are not contractual and cannot engage the liability of the Seller.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

ARTICLE 9 – PERSONAL DATA

The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected solely for the execution of the sales contract.

9.1 Collection of personal data

Personal data collected on the site https://www.kayssoun.com are the following :

Ordering Products

When ordering Products by the Customer:

  • name
  • first name
  • Delivery address
  • billing address
  • e-mail address

Payment

As part of payment for Products offered on the site https://www.kayssoun.com, this records financial data relating to the bank account or credit card of the Customer / user.

9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the execution of the contract and to ensure the effectiveness of the sale and delivery of the Products.

The category(ies) of co-contractor(s) is(are):

  • Transport providers
  • Payment institution providers

9.3 Data controller

The data controllers, within the meaning of the Data Protection Act and as of May 25, 2018, Regulation 2016/679 on the protection of personal data, are:

9.4 limitation of processing

Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

9.5 Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the limitation period for applicable contractual civil liability.

9.6 Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of Customer and user rights

In application of the regulations applicable to personal data, Customers and users of the site https://www.kayssoun.com have the following rights:

  • They can update or delete data concerning them by sending an email to the email address privacy@kayssoun.com.
  • They can delete their account by writing to the email address indicated in article 9.3
    “Processing manager”
  • They can exercise their right of access to know the personal data concerning them by writing to the address indicated at article 9.3 “Data controller”
  • If the personal data held by the Seller is inaccurate, they may request an update of the information by writing to the address indicated at Article 9.3: “Data controller”
  • They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated at Article 9.3: “Data controller”
  • They may also request the portability of data held by the Seller to another service provider.
  • Finally, they can object to the processing of their data by the Seller.

These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or e-mail to the Data Controller whose contact details are indicated. above.

The data controller must provide a response within a maximum of one month.

In the event of refusal to grant the Customer's request, the latter must provide reasons.

The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.

The Customer may be asked to check a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by unsubscribing via the page “My email preferences" of https://www.kayssoun.com .

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of the site https://www.kayssoun.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

ARTICLE 11 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions and the operations resulting from them are governed and subject to French law.

These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

ARTICLE 12 – DISPUTES

For any complaints, please contact customer service at the postal or email address of the Seller indicated atARTICLE 1 of these General Terms and Conditions.

The Customer is informed that he can in any case resort to conventional mediation, to existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

To date, the mediator has not yet been appointed.

The Customer is also informed that he can also use the Online Dispute Resolution (RLL) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes relating to purchase and sale operations concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.