{"id":766,"date":"2023-10-10T03:11:31","date_gmt":"2023-10-10T01:11:31","guid":{"rendered":"https:\/\/kayssoun.com\/?page_id=766"},"modified":"2023-11-01T12:16:36","modified_gmt":"2023-11-01T11:16:36","slug":"support","status":"publish","type":"page","link":"https:\/\/kayssoun.com\/en\/a-propos\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"banner has-hover has-parallax\" id=\"banner-1996757375\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-4\" data-parallax-container=\".banner\" data-parallax-background>\n            <img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/kayssoun.com\/wp-content\/uploads\/2023\/10\/tareq-ajalyakin-72aEtYlS5K0-unsplash-color-scaled.jpg\" class=\"bg attachment-original size-original\" alt=\"Fond esth\u00e9tique de formes sombres par Tareq Ajalyakin\" \/>                                    \n                    <\/div>\n\t\t\n\t<div class=\"ux-shape-divider ux-shape-divider--bottom ux-shape-divider--style-arrow-invert\">\n\t\t<svg viewbox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveaspectratio=\"none\">\n\t<path class=\"ux-shape-fill\" d=\"M1000 100H0V80H483L500 97L517 80H1000V100Z\"\/>\n<\/svg>\n\t<\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-116748832\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-1025254456\" class=\"text\">\n\t\t\n\n\n\t\t\n<style>\n#text-1025254456 {\n  font-size: 1rem;\n  line-height: 1;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-495350980\" class=\"text\">\n\t\t\n\n<h1>Need help ?<\/h1>\n<h4><span data-text-color=\"primary\">Welcome to Kayssoun support page.<\/span><\/h4>\n<p>There you will find our complete FAQ to answer most of your questions.<br>If your question is not listed in the FAQ, please visit our contact page to send us a message. We are here to help you.<\/p>\n\t\t\n<style>\n#text-495350980 {\n  line-height: 1.75;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1870520207\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1870520207 {\n  padding-top: 48px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-116748832 {\n  width: 60%;\n}\n#text-box-116748832 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1996757375 {\n  padding-top: 400px;\n}\n#banner-1996757375 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n  <\/div>\n\n\n\n\n\t<section class=\"section has-mask mask-arrow\" id=\"section_484940717\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"font-size:125%;\">FAQs<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n<div class=\"row row-collapse row-divided\"  id=\"row-1024475775\">\n\n\n\t<div id=\"col-1078552668\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 class=\"accordion_title\">General<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3295261193\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3295261193-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00f9-se-trouve-votre-boutique-?\" aria-expanded=\"false\" aria-controls=\"accordion-3295261193-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is your store located?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3295261193-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3295261193-label\">\n\t\t\t\n\n\t<div id=\"text-1855321278\" class=\"text\">\n\t\t\n\n<p>Kayssoun is an exclusively online business, and unfortunately does not have a physical store from which to purchase perfumes.<\/p>\n\t\t\n<style>\n#text-1855321278 {\n  line-height: 1.5;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-973221134\" class=\"accordion-item\">\n\t\t<a id=\"accordion-973221134-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-avoir-un-\u00e9chantillon-?\" aria-expanded=\"false\" aria-controls=\"accordion-973221134-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I get a sample?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-973221134-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-973221134-label\">\n\t\t\t\n\n<p>In order to have a sample of one of our perfumes, you must first place an order with a perfume(s) that you already like, then specify in the \u201cOrder Notes\u201d field the perfume(s) that you you would like to have as sample.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-43600932\" class=\"accordion-item\">\n\t\t<a id=\"accordion-43600932-label\" class=\"accordion-title plain\" href=\"#accordion-item-le-parfum-n&#039;a-aucune-odeur-!\" aria-expanded=\"false\" aria-controls=\"accordion-43600932-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The perfume has no smell!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-43600932-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-43600932-label\">\n\t\t\t\n\n<p>Some perfumes will only react to heat, and will not be detectable in a cold environment, so some perfumes will not be smelled in particularly cold places.<\/p>\n<p>Other fragrances change gradually over time, and may have a weaker odor when first applied.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-148822034\" class=\"accordion-item\">\n\t\t<a id=\"accordion-148822034-label\" class=\"accordion-title plain\" href=\"#accordion-item-la-newsletter-est-dans-le-mauvais-langage\" aria-expanded=\"false\" aria-controls=\"accordion-148822034-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The newsletter is in the wrong language<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-148822034-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-148822034-label\">\n\t\t\t\n\n\t<div id=\"text-683501265\" class=\"text\">\n\t\t\n\n<p>You can change the language of the newsletter by unsubscribing from the newsletter to which you are currently subscribed (via the confirmation email, an \u201cUnsubscribe\u201d button is located at the bottom of the email), then access the page \u201c<a href=\"https:\/\/kayssoun.com\/en\/mon-compte\/preferences-mail\/\">My email preferences<\/a>\u201d and check the newsletter for your corresponding language then save the changes.<\/p>\n\t\t\n<style>\n#text-683501265 {\n  font-size: 1rem;\n  line-height: 1.5;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1752654489\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1752654489-label\" class=\"accordion-title plain\" href=\"#accordion-item-le-site-a-un-probl\u00e8me-!\" aria-expanded=\"false\" aria-controls=\"accordion-1752654489-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The site has a problem!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1752654489-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1752654489-label\">\n\t\t\t\n\n\t<div id=\"text-3496710399\" class=\"text\">\n\t\t\n\n<p>We have a dedicated email address if you encounter any problems with the website, please email us at: <a href=\"mailto:feedback@kayssoun.com\">feedback@kayssoun.com<\/a><\/p>\n\t\t\n<style>\n#text-3496710399 {\n  font-size: 1rem;\n  line-height: 1.5;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"mailto:feedback@kayssoun.com\" class=\"button primary expand\" style=\"border-radius:99px;\">\n\t\t<span>Send an email<\/span>\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1463779377\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 class=\"accordion_title\">Orders<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-843023854\" class=\"accordion-item\">\n\t\t<a id=\"accordion-843023854-label\" class=\"accordion-title plain\" href=\"#accordion-item-o\u00f9-se-trouvent-les-commandes-que-j&#039;ai-pass\u00e9-?\" aria-expanded=\"false\" aria-controls=\"accordion-843023854-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where are the orders I placed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-843023854-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-843023854-label\">\n\t\t\t\n\n<p>The commands are located in your <a href=\"https:\/\/kayssoun.com\/en\/mon-compte\/\">dashboard<\/a>, in the section &quot;<a href=\"https:\/\/kayssoun.com\/en\/mon-compte\/orders\/\">Orders<\/a>&#8220;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2141485846\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2141485846-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-savoir-o\u00f9-en-sont-mes-commandes-?\" aria-expanded=\"false\" aria-controls=\"accordion-2141485846-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I know where my orders are?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2141485846-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2141485846-label\">\n\t\t\t\n\n<p>Your orders, available on the page \u201c<a href=\"https:\/\/kayssoun.com\/en\/mon-compte\/orders\/\">Orders<\/a>\u201c, have a \u201cView\u201d button in order to know its content as well as its current state.<\/p>\n<p>When an order is shipped, a \u201cTrack\u201d button appears on the page \"<a href=\"https:\/\/kayssoun.com\/en\/mon-compte\/orders\/\">Orders<\/a>\u201c, this button will redirect you to the site of <a href=\"https:\/\/www.laposte.fr\">LaPoste<\/a> in order to be able to follow the delivery of your order in real time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1305840302\">\n\n\n\t<div id=\"col-919724584\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center dark\" style=\"background-color:#273647;\" >\n\t\t\t\n\t\t\t\n\n<h3>Still have a question?<\/h3>\n<p>Contact us for more information.<\/p>\n<a href=\"https:\/\/kayssoun.com\/en\/a-propos\/contact\/\" class=\"button primary\" style=\"border-radius:99px;padding:10px 30px 10px 30px;\">\n\t\t<span>CONTACT US<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-919724584 > .col-inner {\n  padding: 40px 40px 40px 40px;\n  margin: 40px 0px 0px 0px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_484940717 {\n  padding-top: 48px;\n  padding-bottom: 48px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":100,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-766","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/pages\/766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/comments?post=766"}],"version-history":[{"count":0,"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/pages\/766\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/pages\/100"}],"wp:attachment":[{"href":"https:\/\/kayssoun.com\/en\/wp-json\/wp\/v2\/media?parent=766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}